Ordering Information
ORDERING - To place an order online, simply click on "ASP Store" and begin shopping! You can pay by Credit Card or PayPal online. If you'd like you can also print out your online order to send to us via mail or FAX if you do not want to pay online.
To place an order via mail or FAX, you may also download and print out the Order Form (from the "Downloads" section) in pdf format (requires free Acrobat Reader). Fill out clearly and completely. Be sure to add the correct shipping and handling fees (see below). Please include full name and shipping address. Also include your phone number and/or Email address in case we have a question about your order. You may FAX orders to 425 - 699 - 8948.
We accept school purchase orders FAXed or mailed to us on proper letterhead.
PHONE ORDERS - If you'd like to order by phone, you can call 813 - 741 - 0032. We don't have "official" office hours, but the best times to call are from 8 PM to 10 PM Eastern time Sunday through Thursday and from Noon to 6 PM on Saturdays. If you get the recorder, be sure to leave a message (let us know best times to call you as well as what time zone you're calling from) and we'll call you back ASAP!
PAYMENT - Full payment (by Credit Card, Money Order or personal check) must accompany order - for your own good, please do not send cash through the mail! Sorry, but no COD orders are accepted. All payments must be in US funds. Please make all checks and money orders payable to: AEROSPACE SPECIALITY PRODUCTS. We know that no rocket folks would intentionally write a rubber check, but on the odd chance we get one, the issuer will be charged a bad check fee of $30.00 to cover fees imposed on us by our bank.
SHIPPING & BACKORDERS - Most orders are normally shipped within 72 hours (unless we're off at a launch somewhere!). Most domestic shipments are by Priority Mail, light weight orders may be sent via First Class Mail. Large domestic orders may be shipped via UPS.
Please note that due to shipping regulations, we can only ship motors and igniters via Parcel Post (ground) in the US. Our standard shipping charges apply.
Any orders that contain motors and/or igniters (including Starter Sets), will be sent via Parcel Post. If you are ordering other items, and would like them shipped via Priority Mail, those items will be considered as a separate order and standard shipping charges will apply for both orders. Please ask if you have any questions on proper shipping costs. Be sure to allow a few extra shipping days for Parcel Post. We do not export motors.
Out of stock items will be back - ordered and shipped at our expense as soon as possible. If a delay of more than two weeks is expected, you will be notified and a refund or credit will issued if you so desire.
SHIPPING & HANDLING FEES - if merchandise total is:
* $25.00 or less, add $6.50
* from $25.01 to $50.00, add $7.95
* from $50.01 to $75.00, add $9.95
* from $75.01 to $100.00 add $12.95
* $100.01 & up add 14% of merchandise total.
OUTSIDE THE UNITED STATES - All payments must be in US funds in the form of an International Money Order, a bank draft drawn on a US Bank, or by Credit Card. Canadian customers add 30% to normal shipping & handling fees. All other International customers please inquire as shipping & handling fees. Any other export taxes, fees, etc. will be billed at cost.
SALES TAX - Florida residents please add the appropriate sales tax for the county you live in. Please note that the State of Florida requires we collect tax on the total order, including shipping and handling fees.
PROBLEMS - If there is any problem with your order, we want to know right away so that we can fix it ASAP! Call, Email (customerservice@asp-rocketry.com) or write us with the problem. If your shipment is damaged in transit, be sure to notify the carrier as well. Please contact us for instructions before attempting to return any items.
LIABILITY - As we cannot control the use or storage of the products on this site, Aerospace Speciality Products assumes no liability connected with the use or storage of its products other than replacement or refund for those products determined by us to be defective in manufacture.
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