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Aerospace Specialty Products Order Information

ORDERING - To place an order online, simply click on "ASP Store" and begin shopping! You can pay by Credit Card or PayPal online. If you'd like you can print out your online order to send to us via mail or FAX if you do not want to pay online.

To place an order via mail or FAX, you can also download and print out the Order Form (from the "Downloads" section) in pdf format (requires free Acrobat Reader). Fill out clearly and completely. Be sure to add the correct shipping and handling fees (see below). Florida residents also add state sales tax (see below). Please include full name and shipping address. Also include your phone number and/or Email address in case we have a question about your order. You may FAX orders to 425 - 699 - 8948.

We gladly accept school purchase orders FAXed, emailed or mailed to us on proper letterhead.
 
PHONE ORDERS - If you'd like to order by phone, you can call 813 - 741 - 0032. The best times to call are from 9 AM to 5 PM Eastern time Monday through Thursday and from 9 AM to Noon on Fridays. Feel free to try us any other time, you may just wind up catching us! If you get the recorder, be sure to leave a message (let us know best times to call you as well as what time zone you're calling from) and we'll call you back ASAP!
 
PAYMENT - Full payment (by Credit Card, Money Order or personal check) must accompany your order - for your own good, please do not send cash through the mail! The exception are school purchase orders on proper letterhead/forms. Sorry, but no COD orders are accepted. All payments must be in US funds. Please make all checks and money orders payable to: AEROSPACE SPECIALITY PRODUCTS. In the rare event we get a bad check, the issuer will be charged a fee of $30.00 to cover fees imposed on us by our bank.
 
SHIPPING & BACKORDERS - Most orders are usually shipped within three working days, and normally sooner (unless we're off at a launch somewhere!). Most domestic shipments are by USPS Priority Mail, lightweight orders may be sent via First Class Mail. Books, dvds, etc are normally sent via USPS Media Mail. Large domestic orders may be shipped via UPS.
Please note that due to federal shipping regulations, we can only ship motors and igniters via Standard Post (ground) in the Continental US. Our standard shipping charges apply.
 
Any orders that contain motors and/or igniters (including Starter Sets), will be sent ground. Other items may require ground shipping (sanding sealers, paints, etc.), this will be noted on the pages of those items on the web site. If you are ordering other items that do not require ground shipment and would like them shipped via Priority/First Class Mail, those items will be considered as a separate order and standard shipping charges will apply for both orders. Please ask if you have any questions on proper shipping costs. Be sure to allow a few extra shipping days for ground. We cannot export motors.
 
Out of stock items will be back - ordered and shipped at our expense as soon as possible. If a delay of more than two weeks is expected, you will be notified and a refund or credit will issued if you so desire.
 
SHIPPING & HANDLING FEES (Domestic) - if merchandise total is:
 
    * $25.00 or less, add $6.95
    * from $25.01 to $50.00, add $8.95
    * from $50.01 to $75.00, add $10.95
    * from $75.01 to $100.00 add $12.95
    * $100.01 & up add 12% of merchandise total.
 
OUTSIDE THE UNITED STATES
- Please note that our shopping cart does not calculate international shipping and handling charges. We will have to pack and weigh your order to get you a quote on your shipping and handling charges and shipping options - it may take us and extra day or two to complete this, so we appreciate your patience. We will email you with the correct rates for your approval prior to shipping. We will then send you a request through PayPal (you can use a PayPal account or pay via credit card through PayPal) and we will ship your order as soon as possible.
We do not recommend shipping long (30") tubes internationally as the chance of damage is very high and we cannot be responsible for how the packages are handled once they leave the US. If you still wish to order those they will be sent at customer risk.
We cannot ship engines or igniters outside the continental United States.
Canadian customers: Due to changes in the Postal Service rates in 2016, we now have to calculate Canadian rates the same way we do other countries as stated above. Note that orders that will require a shipping box longer than 24" (which will be all items containing long body tubes) are now subject to an additional surcharge by the Postal Service.

SALES TAX - Florida residents please add the appropriate sales tax for the county you live in. If you are ordering online our shopping cart will calculate the rate for you. Please note that the State of Florida requires we collect tax on the total order, including shipping and handling fees.
 
PROBLEMS - If there is any problem with your order, we want to know right away so that we can fix it ASAP! Email us by clicking on the Contact Us link at the top of the page or call us with the problem. If your shipment is damaged in transit, be sure to notify the carrier as well. Please contact us for instructions before attempting to return any items.
 
LIABILITY - As we cannot control the use or storage of the products on this site, Aerospace Speciality Products assumes no liability connected with the use or storage of its products other than replacement or refund for those products determined by us to be defective in manufacture.
 
If you have any questions about ordering please Contact Us!
 

What's New

04/10/2017 - New Nike Apache scale kit now in stock.
1/12.45th scale kit from Estes for 18mm engines. Details...
03/10/2017 - Price reduction on rocket.aero dvds.
All rocket.aero aviation and rocketry related dvds are now priced at $9.95! Details...
05/25/2016 - Congrats to the 2016 TARC Champs!
The Odle Middle School "Space Potatoes" won first place! Details...
03/20/2016 - New Mid-Power Scale Kits!
We've just released three new mid-power scale kits based on our sturdy 1.9" tubing. Details...
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Testimonials

My shipment arrived in perfect condition today. Great service. - Bill B.

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